24-Hour Delivery (powered by Lalamove)
Animo Nation's 24-hour delivery service is officially out! This ensures that any order you will place within Metro Manila will be delivered to you within 24 hours only!
We are currently on a soft launch as we continue to study this new Shipping Option. Below are our Rules regarding the 24-hour Delivery Service:
- We will deliver their orders within 24 hours. All orders made before 12pm will be shipped the next day. All orders made after 12pm will be shipped the following WORKING DAY (Working days are from Monday-Friday only).
- Our operating hours for 24-hour deliveries are Monday-Friday, 8am-5pm
- We will only ship via Lalamove. We will also put Lalamove's logo as our only delivery partner
- We will inform customers to expect email updates regarding shipping in their email
- Inform the customer that the Lalamove rider will reach out to them regarding their delivery and to keep their phones/lines open.
- Delivery is via NCR only. Explicitly state that Cavite, Laguna, Bulacan, and Rizal are still not included.
- For failed deliveries, the amount they paid will only be refunded to them via a store voucher. Lalamove's Failed Delivery fee will be deducted in the amount refunded to them.
- We do not have a dedicated mobile # yet for this.
- Inform everyone that the 24-hour delivery is in it's testing phase as of the moment.
- Customers can cancel same-day deliveries only if it's not booked yet. For cancellations, refund is via a store voucher only.
- Customers cannot change their shipping method.
- In case of problematic riders/drivers, please let us know via our social media channels and we'll report them to lalamove accordingly. Please screenshot or collate evidences also so we can report it to Lalamove.